Consumer Terms and Conditions Enemy Lines Limited
Customer terms of Sale
Use of our website and purchase of
products by you mean that you agree to our terms and conditions. Please
retain a copy of them for future reference.
Ordering Online
When you use our online ordering system to
order products, we will confirm by automated acknowledgement email. The
acknowledgement is not necessarily acceptance of your order. We
despatch orders once payment has been cleared. This means that is you
pay by cheque, we do not normally send your order until we received
your payment and it has cleared.
Prices and Descriptions
Product prices are as displayed and are shown in UK pounds sterling.
When you order from the ELM store your credit/debit card will be
charged in this currency. We make every effort to ensure that the
prices shown on our website are accurate at the time you place your
order and that we have the items in stock. If however we are unable to
supply the order or if the price is different from the price on your
order we will notify you as quickly as possible and you will have the
option of cancelling your order and we will refund you any money that
you have paid.
Payment
You can pay by major credit/debit cards. Your payment details will be
encrypted via our payment processor on their secure server to ensure
that your details cannot be accessed by anyone else. We do not hold
your payment details at ELM. We are unable to process part payments on
any order.
Registration
If you choose to register with ELM, your details are taken over our own
secure server. We do not share your details with any third party.
Delivery
We despatch our products to you by Royal Mail and receive a proof of
postage. If you wish to pay for additional insurance for your order,
please contact us when you place your order. We will make every effort
to deliver within seven working days. If the goods are not delivered
please contact us by email or telephone. We will try our best to ensure
you receive your order as quickly as possible, or if you wish you may
cancel your order and we will refund you any money that you have paid.
This does not affect your statutory rights as a customer.
Returns
We believe that you will be delighted with your ELM products but there
may be occasions where you feel it necessary to return an item. These
terms do not affect your statutory rights.
No returns will be accepted or processed unless you contact us by email
first. If the goods are damaged upon arrival, we will gladly replace
them. If you have simply changed your mind, and you return them to us
in resaleable condition within 14 days of receipt, we will refund your
money. Goods are not supplied on a trial basis. Customers are
responsible for verifying suitability and compatibility of goods BEFORE
purchasing.
Your statutory rights under the ‘Consumer Protection (Distance Selling)
Regulations 2000’ and ‘The Sale of Goods Act 1979’ (including
amendments) are fully supported by Enemy Lines Miniatures Ltd.
Our responsibility
We will not be responsible for any losses resulting from your use or
inability to use our website or resulting from unauthorised access to,
or alteration of your transmissions or data in circumstances which are
beyond our control.
We will not be responsible for any loss of profits, wasted expenditure,
corruption or destruction of data or any other loss which does not
directly result from something we have done wrong.
We make no promise that our website will be uninterrupted or entirely
error free. Because of the nature of the Internet, the shopping online
service is provided on an "as is" and "as available" basis. We are not
responsible to you if we are unable to provide our Internet services
for any reason beyond our control.
This does not affect your statutory rights as a consumer.
Copyright /Trademarks/Data Protection
All rights and information contained within our website are owned by
us. They are protected by copyright, trademarks and other intellectual
property rights.
You may view, copy and print portions of our website for the sole
purpose of placing an order with us. The materials on our website may
not be used for any other purpose.
General
We may change or withdraw any part of our website, or may refuse you
access to the website at any time if we consider it necessary.
These terms are governed by the laws of England and Wales and any
disputes will be decided only by the courts of England and Wales.
Conditions of Use |
Your IP Address is: 38.107.191.98